Resetting your device to factory defaults allows you to delete all the data stored on it.

Please follow these steps to factory reset your Steel HR / Steel HR Sport:

1. Open the Withings App.
2. Tap your Devices in the upper right.
3. Find your device and scroll down to the very bottom.
4. Tap Dissociate this product and then Remove from my account.
   Note: If you don't see the device in your devices section, simply skip to step 5.
5. Go to your mobile device settings, select Bluetooth and locate your Steel HR / Steel HR Sport in the list of associated devices. Select 'Forget/Unpair' to remove it from your Bluetooth connections.
6. Press and hold the button on the side of the watch.
   Note: The workout mode will appear for about a second, but you must hold the button down until a menu appears.
7. When you are on this menu, press the button on the watch repeatedly until the message 'Factory Reset' appears on the screen.
8. Press and hold the button on your watch. The screen will display 'Reset in 5 clicks'.
9. Press the button 5 times to trigger the reset.
10. Wait for the watch to restart.

Instructions for resetting the watch to factory settings are also available in this video.

Important:

• Resetting your device will not delete data that has already been synced in the Withings App.
•  Any data that has not been synced before resetting your device will be permanently lost.