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Hello,
While we await the highly anticipated enhancements to our sleep tracking system which was the winner of our poll; we are happy to share a quick piece about how the watch tracks sleep stages.
The sleep stages (e.g. light and deep) are measured based on wrist movement.
I've never experienced any issues with my sleep data using my Steel HR, but I found something that could possibly help you. Check this link: https://support.withings.com/hc/en-us/articles/227005068-Steel-HR-Steel-HR-Sport-I-m-having-issues-with-my-sleep-data-What-should-I-do-. If that doesn't work, you should contact the tech experts of Withings on this link: https://support.withings.com/hc/en-us/requests/new.
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