Extremely Poor Customer Service & Integrity

Body+

7. Januar 2026 00:09

Beantwortet

Geschrieben von sasa.mihailo.m

3 Kommentare

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Just got out of a chat communication with a live agent. I have been unable to log in to my account, and I've been given an unknown error message that they are unable to resolve, as they do not know what it is. I now do not have access to any trends for my data, and I currently have an expensive analogue scale, essentially.

It doesn't seem as though I am the first to have this kind of experience. I almost feel bad for them as they seem completely in on capable to manage their products and application failing.

However what's even worse is their integrity to their clients as they have not upheld their end of the product; which is a scale that comes with an app which validates the scales price. I now have no app and an expensive scale, and they have said there is no leniency on the return. It doesn't seem as though I am the first to have this kind of experience.

Despite the scenario being rare and something, they can't solve, they feel it does not qualify or justify any flexibility in the return policy. The agent ignored my request to be put in touch with someone who could give me a different answer on the issue, and then ended the chat. I will make sure nobody I know who need to scale will be buying Withings.

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Kommentare

Offizielle Kommentare von Withings
Toni From Withings

14. Januar 2026 09:30
Hello @sasa.mihailo.m,

Thank you for taking the time to share your experience. I’m truly sorry for the frustration this situation has caused, especially the difficulty accessing your account and the impact this has had on using your scale as intended. I understand how disappointing this must feel.

Please be assured that your case has already been shared with our specialists, and we are prioritizing it for further investigation. Our team is actively reviewing the issue so we can provide you with accurate guidance and the best possible resolution. You can expect feedback from us as soon as possible, and we value the opportunity to make this right.

Thank you for your patience, and we look forward to updating you shorty.

Truly,

Toni, Withings Customer Service
Mark Z

7. Januar 2026 01:38

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Sounds about right
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Greg K

7. Januar 2026 05:11

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Bad support at Withings? Yeah. Its not unusual unfortunately. Who did you purchase from? Is it still uneder the initial warranty period? If so, just take it back to the retailer as defective and ask them to prove you wrong.

My experience;: My scale was under warranty. But I had the scale delivered to my country. Return the product? Sure. Pay for the return postage. Instead, I had a family member offer to help. They were shipped a new scale, which ended up costing me $200 to get the new scale. But then, they could not activate the thing because they shipped a USA model, not an international model. It took over half a year to fix it or if you take the original fault resolution process into account, it took a year after commencing the troubleshooting to fix it. And I was out of pocket for the shipping. Insanely crap support.
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