We recommend setting up the Body Scan in Wi-Fi for a better experience. To install it in Wi-Fi, please read our article about updating the Body Scan communication mode.

If you've set up your scale in Wi-Fi:

• Look into the Devices tab in the app if your Body Scan is displayed. If it's not, you have to install it.
• Make sure you don't have unassigned measurements in the menu of the app.
• Check the battery level of your scale in Devices.
  Note: Connectivity can be impacted if the battery level is too low. If the battery level is low, please try changing the battery to see if it solves the issue.
• Make sure that your Wi-Fi works properly.
• Make sure your scale is close enough to your Wi-Fi router.
  If you're not sure it is, try to move it closer to see if that fixes the issue.
• Try rebooting your router if necessary.

Note: If you changed your router or Wi-Fi provider, make sure to update your scale connectivity in Devices. Go to the scale's settings and tap Update Wi-Fi Configuration.

If you've set up your scale in Bluetooth:

• Make sure the mobile device you have used to set up the scale (the one paired to the scale) is close enough to the Body Scan.
• Get closer to the scale with the Withings App open.
• Make sure you don't have unassigned measurements in the menu of the app.
• Check the battery level of your scale in Devices.
  Note: Connectivity can be impacted if the battery level is too low. If the battery level is low, please try changing the battery to see if it solves the issue.
• Make sure the software of your scale is up to date.
• Make sure you haven't used multiple mobile devices with your scale without unpairing them beforehand. The scale will communicate with the last device it paired with.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.