I forgot my password
Make sure that you have entered a correct email address without any typos. For example, email@example.com instead of firstname.lastname@example.org.
If there is a typo in your email address, you won’t receive the reactivation link email allowing you to reset your password.
I know my password, but my email address is unrecognized
Make sure that:
- You have entered a full email address with no typos. For example, email@example.com instead of firstname.lastname@example.org
- Your password is entered correctly
Note that the Customer Service team is not able to reset a password or modify an email address.
You should login to the Health Mate app or Health Mate Web with the email address used when you created your Withings account.
However, you may have used a different email address when you created your account and your user profile. We recommend you to try using different email addresses to login.
Tip: if you are already logged in the app (for example if you are currently using the Health Mate app on another device), you can find the email address of your user by going to Profile, tapping the gear icon in the upper right hand corner to access the current logged user's profile, then checking the Email address entered.