choose language

Deutsch Français 日本語 简体中文

If no data is synced with your Nokia account, perform the following steps:

  1. Make sure your scale is displayed in Devices in the app.
    If it's not, you have to install it.
  2. Check the battery level of your scale in Devices in the app.
    Connectivity can be impacted if the battery level is too low.
  3. If you've set up your scale in Wi-Fi:
    - Make sure that your Wi-Fi works properly.
    - Make sure your scale is close enough to your Wi-Fi router.
      If you're not sure it is, try to move it closer te see if that fixes the issue.
    - Try rebooting your router if necessary.
  4. If you've set up your scale in Bluetooth, make sure you haven't used multiple devices with your scale. If you have, the scale will communicate with the last device it connected to.
  5. Make sure you don't have unknown measurements showing up in the menu of the app.
  6. If your data appears on the web dashboard, log out of the app and then log back in.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.