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This article will help you if you get any of the following error screens:

HW Fault 895

If you come across this error, please reach out to Customer Service by clicking the Contact us button at the bottom of the page to arrange for the exchange of your scale.

User not recognized


If you come across this screen, you should see an unknown measurement in the app. Assign it to the correct user so that you're recognized the next time you weigh in.

Synchronization issue


If you come across this screen, it means that your scale wasn't able to sync with the app. If that happens, perform the following steps:

  1. Make sure your Wi-Fi works properly.
  2. Make sure your scale is close enough to your Wi-Fi router.
    If you're not sure it is, try to move it closer to see if that fixes the issue.

Low battery warning


If you come across this screen, it means that you'll need to replace the batteries of your scale soon. 

Battery empty warning


If you come across this screen, it means that you should replace the batteries of your scale as soon as possible.

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.