Does my product qualify for return?
You should be able to return your product on the grounds that:
- The device is defective and needs to be exchanged for a replacement.
- The device is defective and you want to return it for a refund.
- You no longer want the product and exercise your right to withdrawal.
If your refund request falls outside of the qualifying grounds for a return (as noted above), please reach out to Customer Service by clicking the Contact us button at the bottom of the page.
How do I exchange my product for a replacement?
In order to qualify for an exchange/replacement:
- The product must be within warranty.
- You must have already gone through troubleshooting with our Customer Service team to determine that the product is in fact defective.
Note: You are not allowed to exchange your product for another color or model. Instead, you will need to return the product for a refund and then make a new order for the desired item.
In order to exchange your product, please reach out to Customer Service by clicking the Contact us button at the bottom of the page.
How do I return my product for a refund?
You can now easily return a product that was purchased directly from Withings.com and within our 30-day refund window without contacting our Support staff. Please see the two options below on how to do this.
If your refund request falls outside of the qualifying reasons for a refund (as noted above), please reach out to Customer Service by clicking the Contact us button at the bottom of the page.
Option 1: If you placed the order using your Withings account email
Please follow these steps to start a return for your product:
- Visit your Connected Account.
- Select My orders.
- Locate your order and select Details of my order.
- Select Make a return request.
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In the window that pops up, you must select the product to return and provide a reason for return from the available drop-down menu. You will also need to leave a comment to explain in more detail your reasons for returning.
- Once you have entered the reason for return and comments, select Get my return label.
- A pop-up will appear. Select Confirm my return request.
- You will receive an email with instructions on how to generate a pre-paid mailing label for your return product and return the package.
Option 2: If you placed the order as a Guest or with an email not associated with a Withings account
- Enter your email and order number and select Submit.
- On the order details screen, select Make a return request at the bottom right corner.
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In the window that pops up, you must select the product to return and provide a reason for return from the available drop-down menu. You will also need to leave a comment to explain in more detail your reasons for returning.
- Once you have entered the reason for return and comments, select Get my return label.
- A pop-up will appear. Select Confirm my return request.
- You will receive an email with instructions on how to generate a pre-paid mailing label for your return product and return the package.
After you have successfully sent back your product, please allow 5-10 business days from the date of delivery to our warehouse for your refund to begin processing. It may take longer since the return package needs to be received, scanned, and confirmed by our warehouse before the refund can begin processing.
If you do not receive a follow-up email confirming your refund within this timeframe, please reach out to Customer Service by clicking the Contact us button at the bottom of the page.