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Note that it is not possible to exchange your product for another color or model. Please contact our Customer Service team by clicking on Contact us at the bottom of the page. Our agents will help you to return your product and place a new order.

Important: The cost of return shipping will be provided by the customer if the product is not determined to be defective. Feel free to troubleshoot your product issue with our Support Team to make this assessment before sending back your product.


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Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.