If your return tracking indicates that the package has been shipped, this confirms that it has been dropped off at our returns warehouse. However, it may take additional 3-5 business days for the return package to be scanned, received, and confirmed as such in our database. Only when it is confirmed as received in our database will the refund be processed.

Note: if the refund is not processed within 10 business days from the return delivery date, reach out to our Support team by clicking the Contact us button at the bottom of the page.