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We will send you three emails after your order has been placed:  

  • The order confirmation
  • The invoice
  • The shipping confirmation

These emails will tell you about the actual progress of your order including the shipping date (with a tracking number), and allow you to keep your purchase invoice. 

If you have not received an order confirmation email, we recommend that you: 

  • Make sure the email address you entered when placing your order is correct
  • Check the Spam folder for your email account.  
    If the order confirmation email is not in this folder, please contact our Customer Service team by clicking the Contact us button at the bottom of the page

To help us process your order, make sure you provide the following details: 

  • Your full name
  • The date and time at which you placed your order 
  • Your order number
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