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If you find that the contents of your order is incomplete or damaged, we recommend that you refuse delivery, providing details of your reasons for this on the courier's delivery note. Please note that missing items or damage may not be apparent at the time of delivery, or only become visible once the package has been opened. 

In either of these circumstances, we recommend that you take photos and contact our Customer Service. We will investigate the issue with our couriers and guide you through the process of returning your product and getting a refund. If necessary, a replacement item will be sent to you. 

If the products you have received are not what you ordered, please contact our Customer Service team by clicking on Contact us at the bottom of the page.

To speed up the process of dealing with your request, make sure you provide the following details: 

  • The order number (MXXXXX).
  • The reason for the return.
  • The serial number (MAC address) of each of the devices in the order. For more information, click here.
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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.