Follow these steps to remove other accounts or users associated with your scale:
- Open the Withings App.
- Go to Devices.
- Select Body Smart.
- Scroll to the bottom of the screen.
- Select Dissociate this product.
Select Remove from all other accounts.
Note: All separate accounts or users will be removed from the scale.
- Press the button on the bottom of the scale for 3 seconds to turn on the screen.
- Three options will appear on the screen: Info, Update, Reset.
- Press the button on the side of the scale until the selection rests on ‘Reset.’
- Press and hold the button until the progress bar on the screen completes.
- The next screen will say ‘Reset in 5 clicks.’
- Press the button five times to complete the factory reset.
- The scale will no longer have the previous users on it.