If your heart rate measurements don't seem accurate, follow these steps:

1. Step on the scale barefoot.
2. Check that your scale is clean.
   Click here for cleaning instructions. 
3. Remain still the entire time you are on the scale.
4. Place your hands on a nearby wall or table to steady yourself when taking the measurement.

Note: Because you are standing up, your heart rate measurements can differ from the ones you would get if you were sitting down.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.