At Withings, we believe in a world where everyone can see their path to better health, and feel supported to pursue it. Providing excellent customer service and support is paramount to any company, but it is vital when dealing with cutting-edge technology and state-of-the-art health devices.
Whether it's through our Help Center, our forum, email, chat, or phone communications, the customer service team is committed to offering a robust knowledge base and the expertly trained people and channels necessary to help our users. Internally, we are dedicated to continual training and feedback so that we surpass our prior goals and achievements.
We know that positive user experiences are vital to a healthy customer service operation and we would like to thank our team for their excellent work, and thank our users for trusting us to help them on their path to better health.
And since support is in our DNA, it’s why we are especially honored that Withings Customer Service has recently been awarded certification from TÜV Rheinland, a testing company whose certifications are known globally to indicate trust and quality.
We want to thank our amazing Customer Service Team as well as our loyal customers who all contributed to this certification!