You have no heart rate data
The full history of your heart rate measurement is available in the Withings App. Click here for more information.
Your heart rate data seems inaccurate
If your heart rate data seems inaccurate or if you get different results than you do with a heart rate monitor, perform the following steps:
- Make sure your ScanWatch Light is properly positioned.
- Make sure you wear your ScanWatch Light tightly enough. It shouldn't be able to move around your wrist.
Note: You may notice inaccurate heart rate data if you wear a metal or leather wristband. - Make sure you've launched the continuous heart rate mode before starting your activity.
It can take up to 20 seconds for the first heart rate measurement to be displayed on your watch. - Make sure the sensor below your watch emits a blinking green light when the watch display is on.
Please note that because of the clenched position the wrist is flexed in when cycling, the heart rate measurements may have some inaccuracies.
You can position your ScanWatch Light on the lower part of your wrist. Note that we cannot guarantee the accuracy of the heart rate data, because the product is not aimed to be positioned on the lower part of your wrist.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.
