If your watch doesn't turn on, please try these steps:

1. Place the watch on the charger for 1 minute.
2. Remove the watch from the charger and press and hold the button for 20 seconds to reboot it.
3. Wait 30 seconds and check if the screen lights up.

If the screen doesn't light up, perform the following steps:

1. Do not charge the watch for at least 24 hours.
2. Place the watch on the charger again, wait for 30 seconds and check if the screen lights up.

If the screen still doesn't light up, perform the following steps:

1. Charge the watch for 12 hours.
2. Remove the watch from the charger and press and hold the button for 20 seconds to reboot it.
3. Once again, wait 30 seconds and check if the screen lights up.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.