If you don't get notifications on your ScanWatch Light, make sure that the Notifications option is enabled in the Withings App. Click here for more information.

ScanWatch Light can receive notifications for emails, incoming calls, text messages, and calendar events. You can also receive third-party apps notifications directly on your ScanWatch Light, such as Whatsapp, Instagram, Facebook, etc.

Regarding third-party app notifications

• Make sure that you turned on Applications and the apps from which you want to receive notifications in the Withings App. These steps are mandatory to receive notifications on your ScanWatch Light.
  
• Make sure that the Withings App is always open in the background on your phone. Note that you won’t receive any notifications if you kill the app.

Tips for iOS users

• You need to have the Withings App open in the background and receive one notification before being able to receive all notifications from some third-party apps on your ScanWatch Light.
  
• Make sure that notifications are activated on your phone: « Allow Notifications » and « Show in History » (iOS 11 or older versions) or « Notification Center » (starting iOS 12) should be enabled to receive notifications on your watch.
  
• iOS 13 and higher - If you are not receiving notifications from a specific app, please go to Settings > Notifications and select the app. There is a Show Previews field below the "Options" section. If the parameter is set to Never, you won't be able to receive notifications from the app in the watch. If When unlocked or Always is selected, the notifications will be received even if the phone has a black screen. The Show Previews option is also available in the Notification page of your iPhone general settings.
• Check the list of third-party apps available in the Withings App, and activate the app from which you want to receive notifications.
• Make sure that notifications for Messages are activated on your phone. To do so, go to Settings > Notifications. Select Messages and check if Allow Notifications is turned on.
• During product installation, if you had selected No Notifications, then please ensure that Share System Notifications is now enabled for notifications to work properly.

Tips for Android users

• Make sure that you turned on Activate Notifications, Applications, and the apps from which you want to receive notifications in the Withings App. These steps are mandatory to receive notifications on your ScanWatch Light.
  
• Make sure that the Withings App is always open in background on your phone. Note that you won’t receive any notifications if you kill the app.
• Make sure that "Do not disturb" and/or "silent" mode are not activated on your phone. If they are activated, you may not be able to receive notifications.

Note: Make sure that the Withings App is activated in the Notification access screen on your phone. To do so, perform the following steps:

1. Go to Parameters.
   
2. Tap Special access in the search bar and select Special app access.
   
3. Under 'Special app access', tap Notification access.
   
4. Enable Notification access for Withings App.

If you still don't receive notifications, make sure that the Withings App has access to certain permissions on your phone. Note that the Withings App needs access to these permissions to enable the display of notifications on your ScanWatch Light.

If notifications are still not working properly, please perform a factory reset.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.