Follow these steps to remove other accounts or users associated with your scale:
- Open the Withings App.
- Go to Devices.
- Select Body Segment.
- Scroll to the bottom of the screen.
- Select Dissociate this product.
Select Remove from all other accounts.
Note: All separate accounts or users will be removed from the scale.
- Press and hold the button on the top side of the scale for at least 8 seconds to turn on the screen.
- Three options will appear on the screen: Info, Update, Reset.
- Press the button on the top side of the scale until the selection rests on ‘Reset.’
- Press and hold the button until the screen says ‘Reset in 5 clicks.’
- Press the button five times to complete the factory reset.
- The scale will no longer have the previous users on it.