If your scale doesn't measure body composition, please follow these steps:
- Make sure that you always use the handle when taking a measurement. Without the handle, a body composition measurement is not possible.
- Make sure that your name appears on the scale as you weigh in. If more than one user appears, select the correct one by leaning your weight left or right. If you are not recognized, please install your scale again.
- Make sure that impedance is activated on your scale. To do so, go to Devices > Body Segment > Advanced Settings > Impedance Technology.
- Make sure that at least one body composition screen is activated on the scale's settings. To do so, go to Devices > Body Segment > Screens customization.
- Make sure that your scale is clean.
- Overly dry or wet feet might prevent the body composition measurement. As such, we advise that you weigh yourself after a shower and lightly dry them off so that your skin is in its best condition for the measurement.
- Body composition is only available for people 18 years or older. Children and teenagers younger than 18 won't be able to access this feature.
Important: Withings has not evaluated the accuracy of the measurement in patients with scar tissues, so Withings cannot guarantee that scar tissues do not have an effect on the accuracy of the measurement in a population of patients with scar tissues.
Withings is not aware of any contraindication to the use of bioimpedance in the presence of scar tissues. In addition, it does not seem probable that scar tissues will affect the accuracy for a couple of reasons:
- The scar tissues are made of collagen fibers as normal skin. The difference is in the orientation of the fibers, which should not have an impact on the bioimpedance measurement.
- The electric signals used in a bioimpedance measurement propagate deep into the tissues, so that they should not be significantly affected by modifications of the composition of superficial tissues, if any.