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If you get a "Low battery" message, it means you should change the batteries.

If the message persists after changing the batteries, perform the following steps:

  1. Make sure the batteries are correctly in place by following the polarity markings.
  2. Make sure you're using new, non-rechargeable batteries.
  3. Clean the battery contacts using a Q-tip moistened with rubbing alcohol.
  4. Make sure you're using the official cable if you're syncing your measurements via USB.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.