choose language

Deutsch Français 日本語 简体中文

If your child's weight measurements do not show up in the app, perform the following steps:

  1. Refresh your dashboard in the Baby Companion app:
    - Make sure your phone or tablet can access the internet.
    - Locate the refresh button at the bottom of the dashboard.
    - Tap the refresh button and wait a few seconds.
  2. Make sure there are no unassigned measurements in the app:
    - Open the menu.
    - Check if Unknown Measures appears in the menu. 
    - If it is, tap Unknown measures and assign the measurements to the correct user.

Note that you will need to weigh your child one more time on your Smart Kid Scale before the scale can automatically assign the measurements. 

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.