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Our support agents may ask you the serial number of your Withings product. This information allows them to retrieve diagnostics and usage data for your product. 

If your device is already installed, you can find the serial number in the Health Mate app by going to Devices and selecting your product.

If your device is not installed, please refer to the table below to know where to find the serial number label:

  On the packaging In the battery compartment Beneath the product
BPM (wired) X  X  
Smart Baby Monitor X  X  
Smart Body Analyzer (WS50) X  X  
Smart Kid Scale X  X  
Wi-Fi Body Scale (WBS01) X  X  
BPM (wireless) X  X  
Wireless Scale (WS30) X  X  
Withings Activité / Pop X  X  
Withings Aura X   X
Withings Pulse X    
Body X  X  
Body+ X  X  
Body Cardio X  
BPM+ X  X  
Go X  X  
Home X   X
Steel HR / Steel HR Sport X    
Sleep X   X
Thermo X  X  
Pulse HR X    

Note for Steel HR and Pulse HR users: You can obtain the serial number of your device by pressing the button of your watch for 5 to 6 seconds. Then, press the button to go through the menu. The serial number looks like this: XX:XX:XX

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