This article will help you if you get any of the following error screens and error messages.

Important: Please make sure that you are using the most recent version of the Pairing Wizard. To do so, follow the instructions here to access the Pairing Wizard download.

Error Screens

USB Logo

If the scale shows a USB logo on its display, this means it must be set up.

User not recognized

If you come across this screen, you should see an unknown measurement in the app. Affect it to the correct user so that you're recognized the next time you weigh in.

Note that fat mass measurements won't be performed if you're not recognized by the scale.

Low battery warning

If you come across this screen, it means that you'll need to replace the batteries of your scale soon.

 

Synchronization issue

 

If you come across this screen, it means that your scale wasn't able to sync with the app. If that happens, perform the following steps:

1. Make sure your Wi-Fi works properly.
2. Make sure your scale is close enough to your Wi-Fi router.
   If you're not sure it is, try to move it closer to see if that fixes the issue.

Error messages

HW Fault 805 Calib 50 TM / PRESS BUTTON FOR Z CALIB

If you see either of these error messages, please reach out to Customer Service by clicking the Contact us button at the bottom of the page.

HW Fault 899

This error code indicates that water might have condensed into your scale. 
Remove the batteries and put the scale in a dry room for one or two days to eliminate the water.

000993

This error code indicates a communication error with the Withings services. Make sure your router can access the internet and try installing your scale again.

If the problem persists, it may be that the Withings services are momentarily unavailable. Try again in a few minutes. 

You can also try to dissociate your scale before updating its Wi-Fi configuration. To dissociate your Wi-Fi Body Scale, perform the following steps:

1. Go to the Health Dashboard web application from your computer with your Withings account.
2. Select the Menu icon in the upper right-hand corner.
3. Select My Devices.
4. Select your Wi-Fi Body Scale.
5. Select Remove from my account.

You can now update your Wi-Fi configuration.

000994

This error code indicates an issue connecting to the Wi-Fi network.

1. Make sure your router can access the internet.
2. Make sure that the automatic assignment of address (DHCP) is activated in the settings of your router.
3. Make sure you've entered the correct Wi-Fi password.
4. Try installing your scale again.

000995

This error code indicates an issue connecting to the Wi-Fi network.

Try moving your scale closer to your router as it may be too far. You can then weigh yourself to force your scale to connect to the internet. You can also try to boost your network with Wi-Fi repeaters for example. If the problem persists, update your Wi-Fi configuration.

Note for dual router users: If you encounter issues to install your scale, please contact your router Customer Support.

000996

This error code indicates a Wi-Fi error. Please try reinstalling the scale and contact our Support if the issue persists.

000997

This error code indicates a Wi-Fi configuration error. Try reinstalling the scale, and contact our Support if the issue persists. 

000998

This error code indicates a general system error. Restart the scale by removing the batteries then putting them back in. You can then reinstall your scale.

000999

This error code indicates that you've reached the limit of users that can be associated to your scale. You'll have to either dissociate the scale from the account or delete the users who don't use the scale.