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If you’re experiencing issues receiving data from Runkeeper, perform the following steps:

  1. Make sure you wait at least 15 minutes after adding your data.
    There can sometimes be a delay in the data synchronization.
  2. Check the Runkeeper web interface to make sure that the data has been properly synced with the servers.
    If not, make sure your mobile device can access the internet.
  3. Try unlinking and then linking Runkeeper again.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.