If you’re experiencing issues receiving data from Runkeeper, perform the following steps:
- Make sure you wait at least 15 minutes after adding your data.
There can sometimes be a delay in the data synchronization.
- Check the Runkeeper web interface to make sure that the data has been properly synced with the servers.
If not, make sure your mobile device can access the internet.
- Try unlinking and then linking Runkeeper again.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.