This article will help you if you get any of the following error screens.
HW Fault 895
If you come across this error, please reach out to Customer Service by clicking the Contact us button at the bottom of the page to arrange for the exchange of your scale.
User not recognized
If you come across this screen, you should see an unknown measurement in the app. Assign it to the correct user so that you're recognized the next time you weigh in.
Note that fat mass and heart rate measurements won't be performed if you're not recognized by the scale.
No fat mass measurement
If you come across this screen, it means that the scale wasn't able to measure your fat mass or heart rate. If that happens, perform the following steps:
- Make sure you step on the scale barefoot.
- Make sure your scale is clean.
Click here for cleaning instructions. - Make sure you stay still during the measurement.
No heart rate measurement
If you come across this screen, it means that the scale wasn't able to detect your heart rate. If that happens, perform the following steps:
- Make sure you step on the scale barefoot.
- Make sure your scale is clean.
Click here for cleaning instructions. - Make sure you stay still during the measurement.
Synchronization issue
If you come across this screen, it means that your scale wasn't able to sync with the app. If that happens, perform the following steps:
- Make sure your Wi-Fi works properly.
- Make sure your scale is close enough to your Wi-Fi router.
If you're not sure it is, try to move it closer to see if that fixes the issue.
Low battery warning
If you come across this screen, it means that you'll need to replace the batteries of your scale soon.
Battery empty warning
If you come across this screen, it means that you should replace the batteries of your scale as soon as possible.
