Smart Kid Scale - Which devices are compatible with the Smart Kid Scale? Compatible devices iPhone 3GS and higher iPad 1 and higher iPad Mini and higher iPod Touch 3rd generation and higher Compatible OS iOS 5 and higher Related articles Misc - Where can I find the serial number of my Withings product? Smart Kid Scale - Weighing my child Smart Kid Scale - Important information about the Smart Kid Scale and Baby Companion app (iOS 11) Didn't find what you need? Here's how to get in touch. Contact us Call us Customer Support ID (this number allows secure and easy account verification when communicating with our support team by phone): To view your Customer Support ID, please log in by clicking on 'login' at the top of the page. Hours of Operation: North America: Monday through Friday, 9 am - 10 pm Eastern Time (6 am - 7 pm Pacific Time).If you are unable to reach us by phone, please use the ‘Send us an email’ button to send an email instead.Disclaimer:Free call and assistance. Calls placed from outside of these locations may be subject to long distance fees. All phone calls may be monitored and/or recorded for quality purposes.