Installing the Home App

If the Home app is not already installed on your device, perform the following steps:

1. Type getapp.withings.com in your device’s web browser.
2. Tap Download on the App Store.
3. Tap Get.
   The installation process starts.

When a new app version is available, you will be prompted to update it.

Plugging In Your Home

The Home is designed to be easily integrated into your home or office environment.

1. Place your Home in its final location. You can tilt your Home using the magnetic table stand. This allows you to vertically adjust the area that you want to monitor.
   
2. If you want to install your Home with Ethernet, use a Cat-5 Ethernet cable to connect it to your Wi-Fi router. Installing your Home in Ethernet can be useful to avoid interference problems.
3. Select the correct plug adapter from the travel adapter plug set.
4. Locate the top side of the plug adapter (labeled “TOP” on the adapter).
5. Locate the top side of the AC power supply (labeled “TOP” on the power supply).
6. Insert the tab located on the top side of the plug adapter in the notch located on the top side of the AC power supply.
7. Push the plug adapter until you hear a click. Make sure the adapter is properly inserted. If not, pull the button to disengage it and try inserting it again.
8. Connect the power supply cable to your Home’s micro USB port.
9. Plug the power supply cable to an outlet. Your Home displays a solid orange light for a few seconds and then switches to a blinking blue light. It is now ready to be set up.

Note that there’s a plastic film on the lens of your Home. Make sure you remove it before you start using it or it will impact the quality of the video.

Creating a Withings account

If you don’t already have a Withings account, you have to create one in order to set up and use your Home. To do so, perform the following steps:

1. Open the Home app.
2. Tap Start.
   
3. Enter your email address and password, and then confirm your password.
   
4. Tap Next.
   You can now start the installation process.

If you already have a Withings account, log in to the Home app and proceed with the installation process.

Installing Your Home in Wi-Fi

Once you are logged in to the Home app, you can start installing your Home. To install it using a Wi-Fi network, perform the following steps:

1. Open the Home app.
2. Tap Settings.
3. Tap New camera.
4. Tap Next.
   
5. Tap the Home you want to install.
   
6. Tap Next.
   
   

If you want to use the Wi-Fi network configured on your device, perform the following steps:

1. Tap Quick setup.
   
2. Tap your password.
   The Home app starts upgrading your Home’s firmware. It can take up to a few minutes.

If you want to use another Wi-Fi network, perform the following steps:

1. Tap Setup another network.
   
2. Tap the network you want to use.
   If it’s not available, swipe the top of the screen down to refresh the list of networks.
   In the case of hidden SSID, tap Manual configuration.
   
3. Enter the password and tap OK.
   The Home app starts upgrading your Home’s firmware. It can take up to a few minutes.

You can install up to 20 Home on your account.

Installing Your Home in Ethernet

Note: Installing via Ethernet is not available on Android devices.

If no Wi-Fi network was connected, the Home app automatically starts installing your Home in Ethernet and prompts you to plug in the Ethernet cable.

Once you are logged in to the Home app, you can start installing your Home. To install it using an Ethernet network, perform the following steps:

1. Open the Home app.
2. Tap New camera.
   
3. Tap Next.
   
4. Tap the Home you want to install.
   
5. Tap Next.
   
6. Tap Ethernet.
   
   
7. Plug the Ethernet cable in the Ethernet port of your Home. 

The Home app starts upgrading your Home’s firmware. It can take up to a few minutes.

Wi-Fi and Bluetooth are automatically disabled as soon as the Ethernet installation is complete.

You can install up to 20 Home on your account.

Installation Issues and Troubleshooting

If you're having issues with installing the Home, please refer to this article here!

Replacement Parts

Should you require a part replaced, please be aware of the following:

• Power Supply: We will provide a replacement if the power supply proves defective.
• Cover: We do not provide replacements for the cover.
• Magnetic Stand: We can only provide replacements in the US.