Home - Frequently asked questions about the Cloud Video Recording
- What is the Cloud Video Recording?
- How do I subscribe to a plan?
- How do I unsubscribe from a plan?
- How do I update my subscription to a plan?
- How do I change my billing information?
- How do I view older Timelapses?
- How do I view older Cloud Video Recordings?
- How do I save or download a video?
What is the Cloud Video Recording?
Cloud Video Recording allows you to keep your timeline items and timelapse playbacks for a longer time than the default 2 days. You also have access to continuous recordings of your video stream.
Two Cloud Video Recording plan options are available:
- 7-day continuous recording, 7 days' worth of timeline items and 7 days' worth of timelapse playback for $7.95 / 7.95€ per month
- 30-day continuous recording, 30 days' worth of timeline items and 30 days' worth of timelapse playback for $19.95 / 19.95€ per month
You can then apply your plan to as many cameras as you want on your account for an extra $5 / 5€ per camera.
Important: You can't access recordings dating from before your Cloud Video Recording subscription as the plans are not retroactive. Events are recorded starting from the Cloud Video Recording subscription.
- Open the Home app.
- Tap Cloud Video Recording.
- Tap Start my free trial.
- Tap the plan you want to subscribe to.
- Select the cameras for which you want to activate the plan and tap Checkout.
- Enter your billing information and tap Start your free trial.
How do I unsubscribe from a plan?
To unsubscribe from the app (if you haven’t dissociated your Home before), perform the following steps:
- Open the Home app.
- Tap Cloud Video Recording.
- Tap Unsubscribe.
- Tap Cancel now.
If you have already dissociated your Home, you won’t be able to cancel your plan from the app. In this case, perform the following steps:
- Go to https://account.withings.com/purchase/purchase_description.
- Tap Unsubscribe.
- Tap Cancel now.
How do I update my subscription to a plan?
- Open the Home app.
- Tap Cloud Video Recording.
- Tap Upgrade your plan.
- Select the correct history duration.
- Add a camera, if necessary.
- Tap Continue.
- Tap Confirm.
Important note: The videos of your Home will be deleted if you upgrade your Cloud Video Recording plan. Before upgrading your Cloud Video Recording plan, please save your videos.
How do I change my billing information?
- Open the Home app.
- Tap Cloud Video Recording.
- Tap Billing information.
- Update your information and tap Update.
How do I view older Timelapses?
- Tap Replay the last 24h in your Journal.
- Tap the calendar icon.
- Select the date you’re interested in.
- Tap the Play button.
How do I view older Cloud Video Recordings?
- Tap Replay the last 24h in your Journal.
- Tap the calendar icon.
- Select the date you’re interested in.
- Navigate to the timeline at the bottom of the screen until you find the event you're interested in.
- Tap the blue icon to view the video.
How do I save or download a video?
- Slide your finger on the event you’re interested in your Journal.
- Tap the Share button.
- Tap Save the video.