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You should allow the Health Mate app to access certain things on your phone to enjoy all the app functionalities, but also to install and sync your Withings devices.

 

The Health Mate app needs access to:

  • your Identity to allow the sending of Push Notifications.
  • the Camera to measure your heart rate thanks to your phone’s flashlight. This permission is also necessary to take a profile picture.
  • Photos / Multimedia / Files storage to store your pictures in the cache (profile pictures, badges, Timeline items).
  • the Internet to send and receive data from the Internet.

Note that the Health Mate app only needs access to the permissions above to let you enjoy all the app functionalities. Please be assured that the access to these permissions is exclusive.

 

All Withings products need access to the Bluetooth settings of your phone to communicate with the Health Mate app. This permission is also necessary to enable or disable Bluetooth directly in the app, without going to your phone’s Settings each time.

To enable permissions, go to Settings > Apps > Health Mate > Permissions and enable Location.

Note that the access to the Bluetooth settings is only asked when installing a Withings device in Bluetooth. The users who have a device configured in Wi-Fi or no device at all are not concerned.

Starting with Android 6 Marshmallow, Android devices require location services to be enabled in order to detect and connect to Bluetooth devices via BLE (Bluetooth Low Energy). As such, you must enable location services on your Android device in order to install and sync your Withings devices. For more information about Android’s permission requirements, see Google's Android 6.0 Changes document.

Particular cases:

Steel HR

The Health Mate App needs access to the permissions below to enable the display of notifications on your Steel HR:

  • Contacts
  • SMS
  • Calls
  • Calendar

If the Notifications option is enabled on your Steel HR, you also have to disable the battery optimization settings in Android so that the Health Mate app can communicate with your watch all the time and transfer your notifications. Click here for more information.

Note that the Health Mate app only needs access to the permissions above to transfer the notifications received on your phone to your Steel HR. Please be assured that the access to these permissions is exclusive. Therefore, we do not have access to their content.

 

Scales

 All scales need access to:

  • the Wi-Fi Connection Information to enable their setup in Wi-Fi from the app.
  • the Location data of your phone so that the app could geographically locate your scales.

 

Withings Aura

The Withings Aura needs access to the Wi-Fi Connection Information to enable its setup in Wi-Fi from the app. 

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