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This article will help you if you encounter any of the following issues:

- Your Withings Activité / Pop doesn't sync with the Withings Health Mate app
- Your Withings Activité / Pop doesn't display the correct time



Your Withings Activité / Pop doesn't sync with the Health Mate app

If your Withings Activité / Pop  doesn't sync with the Withings Health Mate app:

  1. Make sure that your Withings Activité / Pop appears in Devices in the Health Mate app.
    If not, you need to install it.
  2. Tap on Devices at the bottom of the screen and locate your Withings Activité / Pop. You'll know that the connection with your Withings Activité / Pop has been established when "Connected" appears.
  3. If necessary, try to turn on the Airplane Mode on your mobile device and then turn it back off.
  4. If necessary, reboot your Withings Activité / Pop. Press briefly the button on the back of the watch.
  5. If necessary, reboot your mobile phone. 

Starting with Android 6 Marshmallow, Android devices require location services to be enabled in order to detect and connect to Bluetooth devices via BLE (Bluetooth Low Energy). As such, you must enable location services on your Android device in order to install and sync your Withings Activité / Pop. For more information about Android’s permission requirements, see Google's Android 6.0 Changes document.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.


Your Withings Activité / Pop doesn't display the correct time

If your Withings Activité / Pop doesn't display the correct time, try to recalibrate the hands of your Withings Activité / Pop.

If that doesn't fix the issue, it may be due to a low battery, in which case you should have received an email from us. If that's the case, reach out to a watchmaker to replace the battery.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.