choose language

Deutsch Français 日本語 简体中文

Our system can sometimes put orders on hold for various reasons. When that happens, the order will be manually reviewed by our Customer Service team.

Please note that no action is required on your side during this process. The processing of your order can take up to 48 hours. After that, you will receive an email if your order is confirmed or canceled. We assure you that we take the security of your transactions very seriously. The only purpose of reviewing your order is to ensure the security of your personal information.

If you have any questions, feel free to contact our Customer Service by clicking the Contact us button at the bottom of the page.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.