Below are some issues you may experience when trying to place an order on our webstore.
‘An error occurred. Please try again'
This message indicates that there may be an issue with your selected form of payment. To place your order, please follow these steps:
- Use another form of payment such as a different credit or debit card, or a PayPal account
- Try to complete your purchase using a different web browser on your PC, Mac, or mobile device
- Contact your bank or card issuer to authorize the purchase and attempt to complete your purchase again
If you continue to experience issues placing your order, please contact us and provide a screenshot of the error message that you are receiving so that we can assist you.
I can't add a product to the cart / I am unable to place an order
Try to complete your purchase using a different web browser on your PC, Mac, or mobile device.
If you continue to experience issues placing your order, please contact us and provide a screenshot of the error message that you are receiving so we can assist you.
I did not receive a confirmation email after ordering a product
Please check with your bank or card issuer to see if the transaction was successful. If successful, please contact us and provide a screenshot of the proof of payment so that we can assist you.
My order was cancelled for some reason
If your order has been cancelled because it was suspected to be fraudulent, don’t panic! This may occur if a higher-than-normal security risk has been detected with your order. Keep in mind that this is done for your protection.
When placing an order, please ensure that the billing and shipping addresses match. Please note that it may be necessary to contact your bank or credit card company to ensure that they authorize the charge on their end.
If you have verified the above, and are still unable to place your order, please try placing the order using an alternate payment method such as a different debit or credit card or PayPal. All orders placed via PayPal are guaranteed to be approved.
Please note that it is possible for there to be a pending charge on your original payment method. This is a temporary authorization placed to secure the payment. This authorization should clear within 2-7 business days, depending on your financial institution.