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This article will help you if you encounter any of the following issues:

- You have trouble finding your Steel via Bluetooth
- Your Steel doesn't restart after the installation
- Your Steel doesn't vibrate when you press the reset button
- The setup process fails

Before proceeding with troubleshooting, please make sure that your device is compatible with the Steel.

 


 

You have trouble finding your Steel via Bluetooth

  1. Make sure your Steel is close enough to your mobile device (10 m/30 ft.).
  2. Make sure your Steel vibrates when you press the reset button.
  3. Disable and re-enable Bluetooth on your mobile device, if necessary.
  4. If your Steel is still not detected in Bluetooth, press the reset button five times. After pressing the button five times, your Steel should vibrate twice.
  5. Try the installation process again.

Click here to see how to reset your Steel.

Users of Android version 6 and higher may have to change the permissions of the app to be able to connect via BLE. To do so, go to Settings > Apps > Withings > Permissions and enable Location.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page. 

Your Steel doesn't restart after the installation

If your Steel doesn't restart after the installation, try to perform a factory reset. To do so, perform the following steps:

  1. Go to the Settings of your mobile device, select Bluetooth and locate the watch in the list of devices. Select the small icon to the right of the watch and select the option to Forget or Remove the device. 
  2. Press the reset button five times.
    Make sure your Steel vibrates each time you press the button. After pressing the button five times, your Steel should vibrate twice.
  3. Try the installation process again.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

 

Your Steel doesn't vibrate when you press the reset button

If your Steel doesn't vibrate, perform the following steps:

  1. Try pushing the reset button more firmly with the tool.
  2. Try pushing the button at different angles with the tool, as some angles may give better results than other.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

  

The setup process fails

 If the setup process fails:

  1. Make sure you have access to the internet on your mobile device.
  2. Make sure that you don't put the app in background during the installation process.
  3. Make sure that your mobile device is not asleep during the installation process.
  4. Keep your Steel close to your mobile device during the installation process.

If you still encounter issues, reach out to Customer Service by clicking the Contact Us button at the bottom of the page.

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