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If your heart rate measurements don't seem accurate, perform the following steps:

  1. Make sure you step on the scale barefoot.
  2. Make sure your scale is clean.
    Click here for cleaning instructions.
  3. Make sure you remain still the entire time you're on the scale.

Note that because you're standing up, your heart rate measurements can differ from the ones you'd get if you were sitting down.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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