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This article will help you if you encounter any of the following issues:

- Your Steel doesn't sync with the Health Mate™ app
- Your Steel doesn't display the correct time

 


 

Your Steel doesn't sync with the Health Mate™ app

If your Steel  doesn't sync with the Health Mate™ app:

  1. Make sure that your Steel appears in Devices in the Health Mate™ app.
    If not, you need to install it.
  2. Tap on Devices at the bottom of the screen and locate your Steel.
    steel-my-devices.png
  3. Tap Alarm to force the Health Mate™ app to communicate with your Steel.
    You'll know that the connection with your Steel has been established when Connected is indicated above Alarm. Your data should then start syncing.
  4. If your Steel is not installed on the main user profile of your account, log out from the app and then log back in with the correct user profile.
  5. If necessary, try to turn off Bluetooth on your mobile device and then turn it back on.

Note:

If you own an LG 3rd generation or a Motorola 2nd generation, please note that these devices are progressively switching to Android 6. As a result, the way BLE works is changing entirely. Because of this, the Steel can no longer connect to your phone. This issue comes from Android and affects all devices connecting in BLE, regardless of the brand. We’re working on a solution but can’t commit to a date for now. In the meantime, you can use another smartphone or tablet to sync your data so that you can keep using your watch.

Android 6 or higher users may have to change the permissions of the app to be able to connect via BLE. To do so, go to Settings > Apps > Nokia > Permissions and enable Location.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Your Steel doesn't display the correct time

If your Steel doesn't display the correct time, try to recalibrate the hands of your Steel.

If that doesn't fix the issue, it may be due to a low battery, in which case you should have received an email from us. If that's the case, reach out to a watchmaker to replace the battery.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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