choose language

Deutsch Français 日本語 简体中文

This article will help you if you encounter any of the following issues:

- Your Steel doesn't sync with the Health Mate™ app
- Your Steel doesn't display the correct time

 


 

Your Steel doesn't sync with the Health Mate™ app

If your Steel  doesn't sync with the Health Mate™ app:

  1. Make sure that your Steel appears in Devices in the Health Mate™ app.
    If not, you need to install it.
  2. Tap on Devices at the bottom of the screen and locate your Steel. You'll know that the connection with your Steel has been established when "Connected" appears. 
    steel-my-devices.png
  3. If necessary, try to turn on the Airplane Mode on your mobile device and then turn it back off.
  4. If necessary, reboot your Steel. Press briefly the button on the back of the watch.
  5. If necessary, reboot your mobile phone.

Starting with Android 6 Marshmallow, Android devices require location services to be enabled in order to detect and connect to Bluetooth devices via BLE (Bluetooth Low Energy). As such, you must enable location services on your Android device in order to install and sync your Steel. For more information about Android’s permission requirements, see Google's Android 6.0 Changes document.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

 

Your Steel doesn't display the correct time

If your Steel doesn't display the correct time, try to recalibrate the hands of your Steel.

If that doesn't fix the issue, it may be due to a low battery, in which case you should have received a notification in the Health Mate app. If that's the case, reach out to a watchmaker to replace the battery.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.