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This article will help you if you encounter any of the following issues:

- Your Steel doesn't sync with the Health Mate™ app
- Your Steel doesn't display the correct time



Your Steel doesn't sync with the Health Mate™ app

If your Steel  doesn't sync with the Health Mate™ app:

  1. Make sure that your Steel appears in Devices in the Health Mate™ app.
    If not, you need to install it.
  2. Tap on Devices at the bottom of the screen and locate your Steel.
  3. Tap Alarm to force the Health Mate™ app to communicate with your Steel.
    You'll know that the connection with your Steel has been established when Connected is indicated above Alarm. Your data should then start syncing.
  4. If your Steel is not installed on the main user profile of your account, log out from the app and then log back in with the correct user profile.
  5. If necessary, try to turn off Bluetooth on your mobile device and then turn it back on.

Starting with Android 6 Marshmallow, Android devices require location services to be enabled in order to detect and connect to Bluetooth devices via BLE (Bluetooth Low Energy). As such, you must enable location services on your Android device in order to install and sync your Steel. For more information about Android’s permission requirements, see Google's Android 6.0 Changes document.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.


Your Steel doesn't display the correct time

If your Steel doesn't display the correct time, try to recalibrate the hands of your Steel.

If that doesn't fix the issue, it may be due to a low battery, in which case you should have received an email from us. If that's the case, reach out to a watchmaker to replace the battery.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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