This article will help you if you encounter any of the following issues:

- You have no activity data in the Withings App
- Your activity is not detected
- The wrong activity is detected

You have no activity data in the Withings App

If you have no activity data in the Withings App:

1. Make sure that your Steel appears in Devices in the Withings App.
   If not, you need to install it.
2. If the Steel does appear in Devices, wait a few moments to force the Withings App to communicate with your Steel and sync the latest information.
   
   
   
   You'll know that the connection with your Steel has been established when you see "Connected". Your data should then start syncing.
3. If necessary, try to turn off Bluetooth on your mobile device and then turn it back on.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Your activity is not detected

If you use the Android app and your activity is not detected, make sure you update to the latest app version.

Running:

• You need to run for at least 2 minutes for your running to be detected.
• You need to run somewhat consistently.
  If you stop running every other minute, the algorithm won't be able to detect your activity.

Note that running activities are based on your number of steps, your personal data (such as your height) and your pace. We do not use a GPS to track the run, and as such, can't guarantee the accuracy of the distance displayed.

Swimming:

Click here to see the prerequisites for swimming recognition.

If your swimming isn't detected even if you follow our recommendations, try wearing the wristband a bit tighter.

Other activities:

Your Steel can automatically detect the following activities:

• Walking
• Running
• Tennis
• Table Tennis
• Squash
• Badminton
• Weights
• Basketball
• Soccer
• Volleyball
• Dance
• Boxing

Note that adding activities manually is now possible.

• Click here to add activities with iOS.
• Click here to add activities with Android. 

The wrong activity is detected

You have two options:

Option 1:

You can delete the activity by opening the item on the Timeline. To do so:

1. Tap the activity item on the Timeline, and tap the three dots in the top right-hand corner and select Edit. Then select delete the activity.
2. Tap Don't show this sport again. 
   This will reset the recognition of this activity and it will not be recognized anymore. If you manually identify this activity again, it will be recognized again by the app.

Option 2:

You can modify the activity by opening the item on the Timeline. Then tap the three dots in the top right-hand corner and select Edit.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.