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This article will help you if you encounter any of the following issues:

- Your data seems inaccurate
- You can't start the Sleep mode



Your data seems inaccurate

If your data seems inaccurate, it may be that:

  • You're also using a Withings Aura to track your sleep. If you use both devices, sleep data coming from the Withings Aura will systematically overwrite any sleep data coming from your Withings Pulse.
  • The automatic wake-up feature is enabled. If this is the case and if you have a tendency to get up in the middle of the night, it may stop the sleep mode and keep you from tracking the rest of your night. We advise that you disable this feature if it is the case.

You can't start the Sleep mode

If you can't start the Sleep mode, it probably means the touchscreen is not responsive. Reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.