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If the screen of your Withings Pulse doesn't turn on:

  1. Charge it for at least two hours.
    Try using a USB cable you know is working to make sure the issue doesn't come from the cable that comes with the device.
  2. After charging it, press the button for 15 seconds.
    At this point, it can take up to a minute for your Withings Pulse to start.
    When it does, "hello" is displayed on the screen.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.