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 Automatic syncing

Background synchronizations allow you to automatically sync your data as long as your Bluetooth is enabled. They occur when:

  • You have taken more than 1,000 steps since the last sync
  • You have reached your daily steps objective
  • More than 6 hours have passed since the last sync took place

 Manual syncing

All you have to do to sync your data is open the Health Mate app. When you do, your Go automatically syncs your data with the app. Make sure your Go is close enough to your iOS or Android device and that Bluetooth is enabled on your device or you will not be able to synchronize your data.

You may have to refresh your Timeline by sliding your finger from top to bottom to trigger the synchronization.

Note that the Go has a limited memory (around 10 days). As such, we recommend that you sync your data regularly. Syncing your data once a week or so would also prevent the syncing process from taking too long.

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