This article will help you if you encounter any of the following issues:
- Your activity data is not taken into account in the calories earned
- Your budget and/or your calories earned are different in MyFitnessPal and the Withings App
- Your food data doesn't appear in the Withings App
Your activity data is not taken into account in the calories earned
Only activity data coming from the Withings App are taken into account in the calories earned for the Nutrition widget. Any activity data coming from a partner app will not be included.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.
Your budget and/or your calories earned are different in MyFitnessPal and in the Withings App
You may notice differences between your budget and/or calories earned on MyFitnessPal and on the Withings App. This is because MyFitnessPal uses average values, whereas the Withings App uses your actual data. You can limit these differences by making sure:
- You have the same health goal in MyFitnessPal and in the Withings App.
- You have selected the same weight loss pace in MyFitnessPal and in the Withings App.
- You have selected a sedentary activity level in MyFitnessPal.
- You have entered the same user metrics in MyFitnessPal and the Withings App (age, height, weight, gender).
To adjust your health goal and weight loss pace in the Withings App, tap the Weight widget.
To adjust your health goal, weight loss pace and activity level in MyFitnessPal, open MyFitnessPal, tap Others and tap Goals.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.
Your food data doesn't appear in the Withings App
If you’re experiencing issues receiving data from MyFitnessPal, perform the following steps:
- Make sure you wait at least 15 minutes after adding your data.
There can sometimes be a delay in the data synchronization. - Check the MyFitnessPal web interface to make sure that the data has been properly synced with the servers.
If not, make sure your mobile device can access the internet. - Try unlinking and then linking MyFitnessPal again.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.