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You may have trouble updating the Wi-Fi configuration if you're trying to use the same network you've used before, and if the password for this network has changed. Your Smart Baby Monitor still remembers the old password and won't let you overwrite it. In that case, perform the following steps:

  1. Dissociate your Smart Baby Monitor and perform a factory reset.
  2. Reinstall your Smart Baby Monitor.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.