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If your Go detects sleep when you're not sleeping, it's probably because you're not wearing your Go at the wrist and haven't updated the way you wear it in the app. This can sometimes lead your Go to assume you're sleeping when you're staying still. To update this, perform the following steps:

  1. Open the Health Mate® app.
  2. Tap My devices.
  3. Tap Go.
  4. Tap Change how you wear your Go.
  5. Select the appropriate option and validate.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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