choose language

Deutsch Français 日本語 简体中文

Yes. You can cancel your order within 1 hour after it was placed. To do so, please go to Order Status and click on Cancel my order at the bottom of the page.

If your package has already been shipped, you can return it once you have received it. Make sure you contact us before returning your order so that we can send you a return label. Orders returned without a return label will not be accepted. 

If you have not yet received your invoice, you can contact our Customer Service team by clicking on Contact us at the bottom of this page. 

Your package may be shipped at any time, so it is very important that you provide the following details when you contact us: 

  • Full name 
  • Order number (MXXXXX) 
  • Reason for cancellation/change

Didn't find what you need? Here's how to get in touch.

Contact us