choose language

Deutsch Français 日本語 简体中文
  • Make sure you don’t wear the wristband too tight, as it could cause skin reactions.
  • Make sure you keep the wristband dry to avoid skin reactions.
  • We recommend that you clean the wristband regularly to avoid any risk of rash or irritation. Note that you have higher risks of skin reactions if you have a history of asthma, allergies or eczema.
  • We recommend that you systematically clean the wristband after a long workout (two hours or more).
  • If you start experiencing any kind of skin reaction, we advise that you stop wearing your Go at the wrist and use the clip instead. If the irritation doesn’t subside after a few days without wearing the device at the wrist, we recommend that you get in touch with a dermatologist.
Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.