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You can sometimes experience app crashes or freezes, especially after an app update. Symptoms include crashes of the app when using certain features, or staying stuck on the blue start-up screen with the loading spinner on an infinite loop.

In case that ever happens, perform the following steps:

  1. Try killing the app and restarting it.
  2. Go to the online dashboard and make sure all your data is available there.
  3. If your data is not available on the online dashboard, please reach out to Customer Service by clicking the Contact us button at the bottom of the page.
  4. If your data is available on the online dashboard, delete the app and try reinstalling it.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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