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This article will help you if you encounter any of the following issues:

- Badges are no longer unlocked
- You wish new badges were available

Badges are no longer unlocked

 If badges are no longer unlocked, no matter how much you're walking, it's probably because your data isn't syncing with our servers. To fix this issue, perform the following steps:

  1. Make sure your mobile device can access the internet via Wi-Fi or 3G/4G.
  2. Log out from the app and then log back in.

Note: Only the elevation tracked by a Pulse OX or a Move ECG (which include an altimeter) are used to unlock the badges. 

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.


You wish new badges were available

This is a request we get quite often. Do know that we appreciate your feedback and that we are striving to address this. 

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.