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This article will help you if you encounter any of the following issues:

- You can't get rid of the "ready for sync" notification
- You get too many push notifications

You can't get rid of the "ready for sync" notification

If you're using some of our devices that connect via Bluetooth, you may have noticed a notification that says the app is ready to sync with your device. Unfortunately, it is not possible to remove this notification at this stage. The purpose of this notification is to make sure that the app can communicate with your device whenever necessary.

Do note, however, that we're working on changing this behavior.


You get too many push notifications

Push notifications can be disabled if necessary. To do so, perform the following steps:

  1. Go to the settings of the online dashboard.
  2. Click Notification center.
  3. Click Modify.
  4. Select the notifications you want to receive and click OK.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page. 


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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.