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If you can't see the weather screen or the weight trend screen, make sure you've enabled the screen. Note that you'll need to weigh in once after customizing the screens for the changes to be finalized.

If you've just installed your scale, please note that you'll have to wait 24 hours after the installation before this screen is available.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.