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If your Go doesn't sync with the Health Mate® app, perform the following steps:

  1. Make sure that your Go appears in Devices in the Health Mate® app.
    If not, you need to install it.
  2. If necessary, try to turn off Bluetooth on your mobile device and then turn it back on.
  3. If your Go is not installed on the main user profile of your account, log out from the app and then log back in with the correct user profile.

Starting with Android 6 Marshmallow, Android devices require location services to be enabled in order to detect and connect to Bluetooth devices via BLE (Bluetooth Low Energy). As such, you must enable location services on your Android device in order to install and sync your Go. For more information about Android’s permission requirements, see Google's Android 6.0 Changes document.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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